Customer Care

Get your questions answered right here.

Advanced Search



* Query:
 
  Categories:    
 
  Rated:
 

Search Results for "account management"

There were 48 questions found for your query: (Page 1 of 3)      Prev | 1 | 2 | 3 | Next
click on a question for more options

  1. Why would my account be deactivated?
    Your account may be deactivated if you have not added a new airtime card to your account in the past 90 days. To keep your service working, you need to add $20 in airtime to your account every 90 days, even if you have money in your account. 

    If you regularly use the $10 airtime cards, you will need to refill your account every 30 days to keep an active i-wireless phone number.

    If you don’t keep your account active, you will not be able to make or receive calls until you replenish your account.
  2. How much money can I have in my i-wireless account?

    You may add money to your account at any time.  Your account balance may not exceed $300.

  3. Is there an app for My Account?
    Yes, once your Smartphone is activated, you will receive a text message with instructions on how to download the i-wireless My Account app. 

    This app will allow you to change rate plans, make payments and monitor your i-wireless account.

    From your smartphone's web browser, My Account can be accessed at http://www.iwirelesshome.com/myaccount.apk
  4. What is my account passcode?
    Your account passcode is a 4-digit number that was assigned to you along with your 10-digit i-wireless phone number.  It can be found on a sticker inside of the Getting Started Guide.  Once you've activated your i-wireless service you can immediately begin using the web to check your account balance, view your call details, and change your account passcode.
  5. Why do I need to create an online account with i-wireless?

    It's easy to manage all of your calling needs when you set up an account online.  You can log on to www.iwirelesshome.com to check your account balance, view your call details, add airtime, purchase accessories and make changes to your i-wireless service directly from the web.

  6. What is my email password?
    Your email password is a secret code that you will need to enter to access your account online once you have made a purchase from the i-wirelesshome.com webstore.  You can manage multiple phones on your account, update your account profile and view your order history from any online purchases that you may have made.
  7. What happens to my voicemail if my account becomes inactive?
    If your i-wireless account becomes inactive, callers will receive a message stating, "the person you are trying to call is unavailable now.  Please try again later."  The caller is unable to leave you a message.

    Messages that were already saved before your account became inactive will still be saved for 30 days from the date you received them.

    To avoid having your i-wireless account becoming inactive, just make sure to add $20 to your account every 90 days.
  8. Is there a minimum amount I need to replenish my account?
    To keep your account active, you need to add at least $20 every 90 days.  If you purchase and activate a new airtime card or add $20 to your account before the current balance on your account expires, any unused minutes and dollars will automatically be rolled over to your new card's expiration date.

    If you use the $10 i-wireless airtime card, you will need to add airtime every 30 days, instead of every 90 days.

    If your i-wireless account is empty for more than 60 days, you may be assigned a new i-wireless phone number.
  9. What should I do if my phone is lost or stolen?
    Once money has been put into an account, it cannot be refunded.

    However, if you think your phone has been lost or stolen, contact Customer Care at 1-866-594-3644 and we will immediately suspend your service, preventing the phone from being used.  We will be happy to set you up with a new account and transfer the remaining balance on your old account to your new account.


  10. When does my airtime expire?

    It is important that you add airtime to your account on a regular basis.  If your i-wireless account is empty for more than 60 days, you may be assigned a new i-wireless phone number.

    Airtime cards have the following expirys:
    $10 card = 30 days
    $25 card = 60 days
    $50 card = 90 days

    If you purchase and activate a new airtime card or add $20 to your account balance before the current balance on your account expires, any unused minutes will automatically be rolled over to your account's new activation date.

  11. How will I know if my balance is getting low?
    You can access your account balance by sending a text message to 1BAL (1225) and you will immediately receive a text message with your current account balance or by dialing #LEFT (#5338) from your i-wireless phone. i-wireless users can also manage their accounts online at www.iwirelesshome.com.

    You will also receive a text message when your i-wireless account balance drops to $5 or less.
  12. Are my FREE MINUTES rewards applied in real time to my account balance?
    Your FREE MINUTES reward will be credited toward your account almost immediately after you've surpassed the $100 spend threshold. You should receive a text message notifying you that your FREE MINUTES have been credited to your account within 20 minutes of your shopping experience.

  13. How much does Mobile Web cost?
    If you are on select plans, you can add mobile web for $5/month.  If you are on a monthly plan, you can add mobile web for $10/month.

    Pay as you go users pay $0.20 per 200 KB of use.  If you do not have money in your account, web time will be charged at 4 minutes per 200 KB of use from the available minutes in your account.

    You can view all of this information using the My Account option on your handset.
  14. How can I add airtime to my i-wireless account?
    There are 4 easy ways that you can add airtime to your i-wireless account:

    1. Purchase an i-wireless airtime card at any one of the Kroger family of stores and follow the instructions on the back of the card. For a complete list of retail locations where i-wireless is sold, click here.
    2. Add airtime using a debit or credit card by dialing #BUY (#289) directly from your i-wireless phone or by calling 1-866-594-3644 from any touch-tone phone.  Enter your 4-digit i-wireless account passcode and follow the prompts.
    3.  Buy airtime online at www.iwirelesshome.com.
    4.  Choose Monthly Credit Card Billing and you can use a debit or credit card to automatically refill your account.

  15. How do I set up my email on my Zio?

    Gmail:
    To use the Android Market, you will need a Gmail account.  To set up a new Gmail account or sync your current Gmail account, touch the Home option, then the Arrow at the bottom of the screen, then Gmail.  Follow the onscreen instructions to set up the account.

    Corporate Email/Microsoft Exchange
    The Exchange Email application provides access to your Outlook Exchange server via your device.  You may use this email application system if you are using Microsoft Exchange Server 2003 or 2007.  For detailed instructions on how to use this type of email, please reference your user manual and your network administrator or IT personnel.

  16. Can I use my account balance to purchase an application from the Android Market?
    No.  The money in your account balance may only be used to purchase airtime, text messages, ringtones, games and other downloads from the i-wireless platform.  You will need to use a debit or credit card to make purchases from the Android Market.
  17. Can I check the balance on my account?
    Yes, you can check your account balance by sending a text message to 1BAL (1225) or by calling #LEFT (#5338) from your i-wireless phone.
  18. How will I know when my FREE MINUTES have been added to my account?
    You will be notified via text message that your FREE MINUTES have been added to your account and provided with your new account balance.
  19. What if I don't have enough money in my account to cover my monthly renewal charge?
    If you do not have enough money in your account and you are not signed up for credit card billing, you will automatically default to the Basic plan of 20¢ per minute. To revert back to a monthly rate plan, call 611.
  20. What if I don't have enough money in my account balance to cover my monthly renewal fee for the 10¢ Anytime rate plan?

    If you do not have a balance of at least $6 in your account when the system attempts to deduct the monthly renewal fee, we will notify you via text message that we are unable to deduct the renewal fee of $5.00 and you will need to add money to your account.

    By choosing the 10¢ Anytime rate plan, you will continue to receive 10¢ minutes for the next 30 days as long as you have unused value in your account to deduct the $5.00 renewal fee.

    If you have not paid the $5.00 monthly renewal fee for the succeeding 30 days, any unused value in your account at that time will continue to receive 10¢ per minute airtime until the last value is used.

    Unless you have cancelled your i-wireless account, the next time you replenish your account, we will deduct the $5.00 monthly renewal fee and notify you via text message when we have done so.  You will continue to receive 10¢ per minute airtime.

(Page 1 of 3)      Prev | 1 | 2 | 3 | Next
About Us | Privacy Policy | Terms & Conditions | Website Use | Return Policy | Contact Us