Customer Care

Get your questions answered right here.

(Page 1 of 2)      Prev | 1 | 2 | Next

There were 32 questions found in this category:

click on a question for more options
  1. Am I charged for i-wireless alerts or any promotional text messages from i-wireless?
    No, you are only charged when you send a text message.  All incoming text messages are free.
  2. Are picture messages included in my unlimited text messaging plan?
    No.  Picture messages are not included in a text messaging plan.  Picture messages cost $0.20 each.

    As a courtesy, we do allow a total of ten free pictures messages per monthly cycle on the $25, $40 and $60 rate plans.
  3. Can I disable text messaging on my i-wireless phone?
    Yes, you can disable text messaging on your phone. If you disable text messaging and then sign up for any text message service from i-wireless or from a third party other than i-wireless, text messaging will not automatically be turned back on. You will not be able to receive messages from i-wireless or from any third party service until you manually switch text messaging back on.
  4. Can I get text messages from information services like Web sites, news feeds, weather updates, etc.?
    Yes, information service providers will have different ways to set this up, but you will probably be asked for your mobile number and/or email address. If you need to provide your mobile's email address, it is yourphonenumber@iwirelesshometext.com.
  5. Can I prevent certain people from sending me text messages?

    No, you may block all SMS messages.

  6. Can I send text message to someone that is not an i-wireless subscriber?
    Yes, you can send text messages from your i-wireless phone to other phones that do not use i-wireless' services, assuming that the phone has text messaging capabilities
  7. Can text messages be sent to my phone?
    Yes, your i-wireless phone can receive text messages from another wireless user's phone, or a text message via email can be sent to "yourphonenumber@iwirelesshometext.com." The text can be sent in Plain Text or Rich Text format.
  8. Do text messages ever get automatically deleted?
    No, you have to delete messages from your Message Inbox. That way you will have room to receive more messages.
  9. Does i-wireless have a Picture Messaging website?
    Yes, i-wireless customers can upload pictures or send pictures from a computer at :   www.plspictures.com

    The Picture Messaging website gives users access to view, send, enhance, organize and download pictures that have already been uploaded or sent. The first time a user sends or uploads a picture, they will receive a Welcome text message along with a PIN and a link to the Picture Messaging website.
  10. How do I compose a message?
    Text messages can be composed from the Messaging or Text Messaging option found in the phone menu.  Exact steps will vary based on the make and model of your i-wireless phone.
  11. How do I delete a message?
    Select Inbox or any of the storage folders from the Messaging or Text Messaging option in the phone menu.  Select the message to be deleted from the Inbox or folders.
  12. How do I forward a message?
    Select Inbox or any of the storage folders from the Messaging or Text Messaging option in the i-wireless phone menu.  Select the message to forward from the Inbox or folders.  Select to Forward the message.  Send the forward when finished typing a new message.
  13. How do I read a message?
    Exact steps will vary depending on the make and model of your i-wireless phone.  Messages will  pop-up or an alert will sound to announce that you have received a new message.  If the end user receives an alert, the message can be found in the messaging Inbox.  

  14. How do I reply to a message?

    Select Inbox or any of the storage folders in the i-wireless phone menu.  Select the message to reply to from your Inbox of folders.  Select to Reply to the message.  Send the reply when you are finished typing your message.

    Exact steps will vary based on the make and model of your i-wireless phone.

  15. How do I save a text message?
    Select Inbox or any of the storage folders from the Messaging or Text Messaging option in your i-wireless phone menu.  Select the message to be saved. Select to Save the message. 

    Exact steps will vary based on the make and model of your i-wireless phone.
  16. How do I send a message to a wireless phone number, i-wireless or otherwise?

    Exact steps may vary based on the make and model of your i-wireless phone.

    1.  Select Messaging/Text Messaging option from your i-wireless phone's Main Menu.  Then select Send New/Send Text.
    2.  Select a phone number or email address from one of your contacts or enter a new address in the Send To field.
    3.  Type in your message, hit Next/Send.

  17. How do I send a message to an email address?
    Select an email address from one of your contacts, or enter a new email address in the Send To field. To enter text, click on the ABC button. Then select Normal Alpha. To enter the "@" symbol, choose Symbols from within this menu.

    Once you have entered the email address, hit Next. Then, enter the message and hit Next/Send.

  18. How do I send a single text message to multiple recipients?
    Enter multiple addresses - phone numbers or email addresses - in your phone's Send To field and separate each entry with a space or a comma. The text message will go to each recipient and you'll be charged for every address you send to.
  19. How do I subscribe to the Text Messaging rate plans?

    Unlimited text messaging is included in the $25, $40 and $60 rate plans.

  20. How many text messages can I store in my inbox?
    For non-Smartophones, the maximum number of messages that can fit in your inbox is 99. The actual number depends on how much memory is taken up by other applications.
(Page 1 of 2)      Prev | 1 | 2 | Next
About Us | Privacy Policy | Terms & Conditions | Website Use | Return Policy | Contact Us