Customer Care

Get your questions answered right here.

There were 7 questions found in this category:

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  1. Can I purchase airtime online as a gift for someone?
    Yes, as long as you have the phone with you to manually add the airtime
  2. Can I use a prepaid credit card to add airtime to my i-wireless phone?

    i-wireless accepts Visa, Mastercard, Discover and American Express.  We apologize but we cannot accept prepaid credit cards that do not have an associated billing address such as government issued prepaid cards and gift cards.

  3. How much money can I have in my i-wireless account?

    You may add money to your account at any time.  Your account balance may not exceed $300.

  4. What airtime card denominations do you offer?

    i-wireless airtime cards are available nationwide in $25 and $50 denominations.

    Select retail locations offer $10 and $75 airtime cards.

  5. What is Monthly Credit Card Billing?

    Monthly Credit Card Billing allows you to set up a debit or credit card to automatically withdraw your monthly renewal fee on the date it is due.  This takes away from the hassle of remembering to make your payment each month.  To sign up, call 611 from your i-wireless phone.

  6. When does my airtime expire?

    It is important that you add airtime to your account on a regular basis.  If your i-wireless account is empty for more than 60 days, you may be assigned a new i-wireless phone number.

    Airtime cards have the following expirys:
    $10 card = 30 days
    $25 card = 60 days
    $50 card = 90 days

    If you purchase and activate a new airtime card or add $20 to your account balance before the current balance on your account expires, any unused minutes will automatically be rolled over to your account's new activation date.

  7. Where can I purchase i-wireless airtime cards?
    i-wireless airtime cards are available for purchase at your neighborhood Kroger store and select retail locations. For a list of retail locations where i-wireless is sold, click here
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